By placing any International order on our site, you agree to the conditions
and terms listed below (in addition to our regular terms of service).Please
read these conditions carefully so you understand how your International order
will be handled.
Do we take International orders
Yes, we will take international orders with a few rules.
1. We will take payment from a paypal account only. Countries which allow
a confirmed address must show a confirmed address when ordering via paypal.
We will not take any International Credit cards directly.
2. You can also prepay the order with a check made out in US dollars with
the shipping amount included in the total, this check has to be mailed to
us prior to shipping.
3. We charge 'at least' $15.00 US on top of the actual shipping cost for the
special handling and form processing of International orders. Rest
assured, if you order a $20.00 part, we usually can get it shipped US mail
for around $50.00 total or less.
(3-20-04)
DELAYS: Read before you place your order
Effective immediately, all International orders except for address confirmed Canadian and PR orders will go through a 'confirmation processing' stage. This may take up to a week and we may require additional information from you to process your order. Even orders with confirmed addresses may undergo this process. Please adjust your schedule to include the process.
Shipping method:
If the original selected shipping method is not available in your country,
we will change your shipping method.
Also, if the original estimated cart amount quoted at does not cover the actual
shipping cost, we reserve the right to downgrade the shipping method.
Our first priority is to ship with a way to confirm/track the package and
to insure to package.
Unfortunately, with US POSTAL MAIL, not all options can be combined with
insurance and/or tracking/confirmation. We may have to downgrade your shipping
option to accomodate shipping/tracking and insurance. This may extend the
time for delivery sometimes by several weeks. For example, in some countries,
insurance is only available with registered mail (this is almost the slowest
method), so we must change the shipping method to registered mail to ship.
If speed is a main concern, we strongly encourage you to use UNITED PARCEL
SERVICE (UPS) worldwide services as your shipping method. It is guaranteed
within a certain time and do not carry such restrictions.
Delays -- Processing period
1. Because International orders require special forms. There will be delays
in processing of 'all' International orders. In some cases, we need to
verify the origin of manufacturer with each product in the order. Custom forms
need to be filled out, etc.
2. Postal mail is the least expensive method for us to ship a product.
Keep in mind, with the lesser price comes more transit time. It is not uncommon
for our US postal shipments to take up to 5-8 weeks for delivery or more.
We have shipped Global Priority packages which is described to 7-10 days when
we check on the US MAIL web site, but takes up to 3-4 weeks for delivery for
some reason. The scale is up and down, we can send a package to an APO address,
it will be delivered in 2 days, but we have sent stuff to APO addresses which
seem to be on ships or overseas and those packages take much much longer to
be delivered.
Tracking
1. All UPS (United Parcel Service) packages will have tracking information
from Point A to Point B and in between
2. US mail (except for global express/more expensive) will not have tracking.
We occasionally request signature cards, delivery confirmations and registered
mail to prove delivery. However, there is no real easy way to track a package.
For packages which have been delayed for an exceptional amount of time, we
have found our local post office has worked with us in the past to track it
electronically (it just shows it is still in the system and in transit)...
but we really do not want to bother them because in all cases, the packages
are just very slow to reach their final destination with US mail.
Insurance
1. All UPS packages are insured, claims are filled almost immediately. We
never lost an International package in 8 years time.
2. All USPS packages are insured. However if a package DOES get lost, (it
happened to us maybe 2 times in 8 years)-- with International APO/AE boxes,
etc, the USPS postmaster in our area tells us that it is required to wait
at least 30-45 days before filing a claim (I guess to give them time to deliver
a package). KEEP THIS IN MIND. We cannot reship or refund BEFORE the
claim is finalized with US MAIL. You agree to this when you place an International
order with US POSTAL MAIL
Compatibility
1. All of our products are designed for the US market and US cars only
2. We cannot guarantee compability of our products with NON US cars or NON
us applications. YOU ARE TAKING THAT RISK, in all likelihood, the cars
will be the same as US versions, but who knows what the manufacturer has up
their sleeves.
3. If you are buying a radio or radar, make sure the US frequencies are the
same for your country. They are NOT adjustable. Also, all of our car video and home products are for the US market, NTSC. Some are PAL compatible, but look for these specific tags inside the product description.
Pricing,Vats,Duties
1. All duties, vats, brokerage fees are the responsibility of the buyer. Everything
is shipped FREIGHT ON BOARD UNITED STATES. We do not know what the duties,
vats, etc are. The buyer is responsible for the total of any duties,taxes
or vats.
2. All prices are in US dollars. We DO NOT know what the exchange rate is
at. The US dollar is used to rate all currencies, we will not know what the
exchange rate is for an island xyz with a population of 500. But I can guarantee
you that the bank on that 500 population island knows what the dollar is worth
to your currency.
3. See notes below on brokerage fees for the carrier towards the bottom of
this article (10-25-04)
Defectives and rejection of orders
1. There may be restictions on some products to certain countries, if it is
the case, we will inform you, give you an option to buy something else or
substitute and then refund if we cannot come to any other purchase order.
2. Defective exchanges are the BUYERS responsibility. You will be responsible
for ALL warranty repairs/exchanges shipment cost in the warranty period to
and from your country (both ways) to us or a manufacturer repair center.
If paying through paypal, we will make another payment request for the shipping
charges. Once paid, we'll begin processing your order.
Please note: If you are going to use UNITED PARCEL SERVICE or FEDEX, there
will be BROKERAGE fees for CUSTOMS clearing,
VATS and TAXES which are additional and paid on delivery into your country.
UPS will clear customs for you electronically, this fee is paid by the customer
unless you clear it yourself, also they will collect the VATS/TAXES
due on your package (if applicable) - these fees UPS charges are not for the
ACTUAL SHIPPING (transit from the US to your COUNTRY). It is for services
from your (1) border/customs to (2) your doorstep.
Please do not ask us to declare any shipments as gift, sample, or less than
actual value. We will not do this. We will always declare your cost paid for
products except for warranty issues. This is also a requirement for insurance
if applicable. (10-25-04)
If you have any questions, call UPS for clarification if you've never ordered
anything with UPS as a shipper. (5-21-04)
** we reserve the right to publish and print your listed telephone # on the outside of parcel boxes. The objective of printing the telephone # is to provide the carrier a way to reach you in case of delivery issues. Most of the time, it can be solved quite easily. (11-24-04)
if you can register, register first and the shipping/handling fees are shown during the first phases of checkout cart
